Introducing xodiac XPRS on xprs.xodiac.ca, a solution designed to address project delays, cost overruns, and quality concerns

Introducing xodiac XPRS on xprs.xodiac.ca, a solution designed to address project delays, cost overruns, and quality concerns

Musings about Leadership

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What's the fuss about autonomy?

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Gino Marckx
November 23, 2022
Reading time: 3 min

It’s one of those words that come back over and over again in context of modern delivery approaches and organizational structures. The word seems common enough to mean approximately the same in people’s minds, however I have found that it is often confused for something else. According to Merriamm-Webster, autonomy is the quality or state of being self-governing. This distinguishes it from the term empowerment, which is the state of being empowered to do something. In other words, autonomy is an internal property - it comes from within -, while empowerment comes from someone’s approval.

Autonomous teams make their own decisions, they do it based on their objectives and all the relevant information they have available about the world around them. Empowered teams also are told to do exactly that. However, the scope of their decision making power - sometimes explicit, more often implicit - limits their autonomy significantly and can even shrink should a decision be made that does not align...

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Every impression is a first impression

September 15, 2022
Reading time: 2 min

Almost daily I receive at least one phone call from some agency wanting to sell their website building services, triggered by domain registrar information. I have developed a way to quickly get to the point and waste less than 30 seconds of my or the caller's time. I understand the caller is doing their job, I try to do mine. All is professional and we can both go on with our work.

Just this morning though, I was triggered... As I pick up the phone, I was greeted by "Can I speak to the business owner over there?", in a way that clearly demonstrated disdain for those picking up the phone. I could only respond "Over there?" and annoyed I put the phone down. No opportunity to quickly align on the purpose of the call, share our expectations and go on with our day. No opportunity for the caller to learn and improve. Definitely no opportunity for this company to ever sell any service to us.

First impressions rarely make a relationship, but they can definitely break one.

Relationships are built...

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We made it! Over the past several weeks, we’ve discussed the benefits of improving business agility and the obstacles that can get in the way. What have we learned? In good business agility fashion, here is a summary of the topics we’ve covered:

  • Business agility practices encourage building a learning organization.

  • The sooner you learn from your customers, the quicker you can verify you are on the right track.

  • People come first as business agility is first and foremost a shift in mindset.

Without further ado, let’s dive into the benefits and obstacles and tie everything all together.

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Business owners tend to underestimate the cost of recruiting and retaining the talent needed to grow. In 2022, it was reported that companies spend an average of over $4,683 and about an eighth of the financial year for recruitment and training per new hire. Recruitment costs can add up, especially if your business has a high turnover rate.

Losing top talent is clearly a cost that businesses have to consider. Perhaps the most immediate impact that losing employees has on an organization is lowering team morale. Employees enjoy having a friend or confidant in the workplace and seeing their colleague leave will weaken their connection to the organization. We saw this in mid-2021 as the “Great Resignation” had millions of employees leaving their jobs in droves. 

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