“Whenever there is a product for a customer, there is a value stream.
-John Shook and Mark Rother, Learning to See”
Creating more value for customers is a core business strategy. With more technologies being developed, companies have been optimizing their software delivery to get the best value out of their products or services. Instead of focusing on individual functions, companies are now developing an interest in the end-to-end value chain. Software development is no longer just the business of IT departments. Company leaders and management are taking an active role in making sure that the software delivery process is driving value to the business. In a way, every organization has become a software company.
Unfortunately, even after investing considerable time and resources on IT transformations, companies still experience misalignment in business vision, strategies, and goals. While they may have implemented new ways of working, such as Agile and DevOps, there is often a disconnect bet...
Last Friday I presented a session on outcome based metrics at the Lean Agile Network meetup in Toronto. Based on the popularity of the session and the questions which we didn’t have the time to address, the topic is clearly on many people’s mind. More to come on metrics in future posts, but for now we’ll focus on what you can learn from the simplest metric of them all: throughput.
Our ultimate objective is to help our customers be successful. We have strong opinions on what successful companies look like and what is important for an organizational culture to support sustainable success, but that is a topic for another time. For the technology organizations or departments we work with, our objective loosely translates to
“help our customers get the biggest return of their IT investment”
Many organizations put their faith in Agile and DevOps practices to achieve this, but fail to get the results they are hoping for.